Customer Help
Common questions and answers
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Most of the time we post items out the same day the order is received, however it may be sent next day. With it being free delivery all items are sent 2nd class standard via Roal Mail. Most items arrive within 2 to 3 days, however at times due to industrial action or bank holidays this can take longer but is out of our control.
When you place an order on our website you are given the opportunity to cretae an account. As you enter your address details there is a small box near the bottom you can click and this will create an account for you.
How do I change my shipping address?
If you want to change your shipping address you must contact us as soon as possible. Once an order has been processed we are unable to change the shipping address. Please note if your shipping address is different to your registered card address you must ensure you enter details for shipping.
How do I track the status of my order?
All orders currently ship via 2nd class standard. We collect a post office receipt with a reference number and can provide this if requested. We expect all orders to arrive within 2 to 3 days. However on bank holidays and weekends you can expect to add on an extra day or 2.
Will you keep my credit card information on file?
Not automatically. The default is no. Hoever when you place an order you have the option to securely save the card details into your account. The encryption is handled by the card payment processor.
No. All prices (unless stated) include all taxes
Currently we only ship to the United Kingdom
Will my items come in one package?
Almost always, orders will arrive in one package.
If you need to swap an item
Returns and Exchanges
Unopened items can be returned within 2 weeks from the date the order was originally placed. We will refund (minus shipping costs) to your original payment method within 7 days.
Please get in touch as soon as posisble and we will be happy to refund or exchange.
Please get in touch as soon as possible for a resolution.
How do I receive customer support?
You can call or text us on 0800 024 6114 / 07925 648470
What do I do if I entered an incorrect shipping address?
Please contact us as soon as possible. Once an order is marked as complete and has been sent for delivery we are unable to make changes.
Can I change or cancel an order after I’ve submitted it?
Yes absolutely. We want you to be totally satisfied. Plese get in touch as soon as possible.
Can I pre-order an item that is sold out?
At times we offer this option and it will become available when that feature is enabled. If we have a long wait for products to arrive then the option willnot be available.